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Complaints and guarantee

Complaints due to externally visible defects or shortcomings must be made in writing within 10 days of delivery at the latest, whereby failing to observe this term, any claim towards the Seller in respect of the defects or shortcomings lapses. The following conditions apply in respect of the guarantee:

a. delivery of goods manufactured by Comfoor b.v.: six months guarantee on material and manufacturing faults and on fit, fracture/damage and nipple. An exception is made here for the custom- made Comfoor hearing protection which has a guarantee of two years for material and manufacturing faults, fit and muffling. Changes in the design or choice of material do not fall under this guarantee.

b. delivery of goods not manufactured by Comfoor b.v.: the guarantee which the Seller itself has received from the manufacturer.

c. Comfoor b.v. reserves the right to reject imprints of insufficient quality. Should one nevertheless decide to create a Custom-Fit Comfoor hearing aid from this, this is not covered by any guarantee.

Complaints in respect of defects as referred to in (a), (b) and (c) must be made within 10 days after the Buyer has discovered the defect or could have reasonably discovered it, but within the guarantee term, which commences with the invoice date, on exceeding of this term any liability of the Seller in respect of the defects or shortcomings referred to, lapses.

If the Seller is liable for the defect covered by the guarantee, it can repair the relevant good (or have this done), replace it or reimburse the purchase price at its discretion.